Privacy Policy

1. Who we are

Nevada Balance is a bookkeeping business serving small to midsize service businesses in the greater Reno area. You can contact us by email or phone using the details below.

• Legal name: Michele Cihak, doing business as Nevada Balance
• Email: mccihak@gmail.com
• Phone: 775-722-5982

2. Information we collect

Information you give us. When you fill out a form on the Site, call, text or email us, we may collect your name, email address, phone number, business name, the services you are asking about, any message you send, and your SMS consent choice.

Information from clients. If you become a bookkeeping client, we receive financial documents and records you choose to share with us (for example bank, credit card, loan and payroll statements, and access to your bookkeeping software). We use these only to provide the services you engage us for. This information is handled under our engagement with you, not collected through the Site's forms. Please do not send account numbers or sensitive financial documents through the website contact form.

Information collected automatically. When you visit the Site, we and our service providers may collect technical information such as your IP address, browser and device type, approximate location, pages viewed and how you arrived at the Site, using cookies and similar technologies (see section 5).

Calls. Calls to our business number may be answered by an AI receptionist, and calls may be recorded and transcribed so we can respond to your request.

3. How we use your information

• To respond to inquiries and schedule consultations
• To provide bookkeeping and related services, including monthly document checklists and reminders
• To send service messages you have agreed to receive (see section 4)
• To keep business records, improve the Site and our services, and protect our rights
• To comply with the law

4. Text messages (SMS)

If you give us your mobile number and check the optional SMS consent box on our contact form (or otherwise opt in), Nevada Balance may send you text messages about your inquiry, appointment scheduling and reminders, monthly document reminders, and customer care follow-ups. Consent to receive texts is not a condition of any purchase or service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time; reply HELP for help, or contact mccihak@gmail.com or 775-722-5982. Carriers are not liable for delayed or undelivered messages. See our Terms & Conditions for the full SMS Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We may use service providers (such as our texting and CRM platform) only to deliver messages on our behalf.

5. Cookies and analytics

The Site may use cookies and similar technologies to keep forms working and to understand how visitors use the Site (analytics). You can limit or block cookies in your browser settings; some features may not work if you do.

6. How we share information

We do not sell or rent your personal information. We share it only:

• With service providers who help us run our business (website, CRM, phone, texting, email, scheduling and bookkeeping software providers), only as needed to provide their services to us
• With your tax preparer or other advisers when you ask us to
• When required by law or legal process, or to protect our rights, safety or property
• With a successor in the event of a business transfer

Mobile numbers and SMS opt-in data are never shared for marketing purposes (see section 4).

7. Data retention

We keep personal information only as long as needed to respond to you, provide our services, keep required business records, or meet legal obligations. After that we delete it or securely archive it.

8. Your choices

You can ask us to access, correct or delete the personal information we hold about you, or to stop marketing messages, by emailing mccihak@gmail.com or calling 775-722-5982. To stop texts, reply STOP.

9. Security

We use reasonable administrative and technical safeguards to protect your information, and we do not enter client information into free public AI or chat tools. No method of transmission over the internet or of electronic storage is 100% secure.

10. Children's privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have, we will delete it.

11. Changes to this policy

We may update this policy from time to time. The current version is always posted on this page with its effective date.

12. Contact us